sonna101 Complete Terms and Conditions

sonna101 (hereinafter referred to as "the Platform", "we", "our") is an online betting and casino platform operated for users in Bangladesh. These terms and conditions ("Agreement") form a legally binding contract between sonna101 and its users ("Members", "you").

This Agreement governs all aspects of your use of the platform, including account registration, deposits and withdrawals, gaming activities, claiming bonuses and accessing customer support.

We reserve the right to amend, change or update these terms and conditions at any time. Continuing to use the platform after changes take effect means you are automatically considered to have accepted those changes. You are therefore encouraged to visit this page regularly.

1.1 Applicability

These terms apply to the sonna101 website, mobile version and all related services. Additional rules (such as specific promotion terms) must be read together with these main terms wherever applicable.

2.1 Age Requirement

To open an account and use the services on sonna101, you must be at least 21 years old. This platform is open only to those aged 21 or above. We may at any time request the necessary identification or documents to verify your age. Providing a false age will result in immediate account closure and any deposited funds may be forfeited.

2.2 Single Account Policy

Each person may operate only one account. Creating multiple accounts from the same person, household or device is strictly prohibited. If multiple accounts are detected, all accounts will be closed and any accumulated bonuses and winnings will be cancelled.

2.3 Registration Requirements

• All information provided must be accurate, complete and up to date.
• The email address and mobile number provided at registration must be active.
• You must confirm that you are creating the account in your own name and for yourself.
• Operating an account on behalf of or for the benefit of a third party is prohibited.

3.1 Password and Security

It is your responsibility to keep all login details for your account (username, password) completely confidential. You should not share this information with anyone. If you suspect unauthorized access, change your password immediately and notify our support team.

3.2 Account Verification (KYC)

In the interest of security and financial protection, sonna101 may at any time request the following documents to verify your identity, address or payment method:

• A copy of your National ID (NID), passport or driving licence.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

If the required documents are not provided within the specified time, the withdrawal request may be suspended or cancelled.

4.1 Deposits

The following payment methods are accepted on sonna101: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳300 (three hundred taka). Deposits are generally credited to the account instantly. Bank transfers may take some time to process.

4.2 Withdrawals

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 1 hour. Withdrawal funds will only be sent to the same payment method used for the deposit. All active bonus wagering requirements must be met before requesting a withdrawal.

4.3 General Payment Policy

• All transactions are conducted in Bangladeshi Taka (BDT).
• Using anyone else's payment method other than your own account is strictly prohibited.
• Providing false information about the source of deposited funds is a serious violation.
• Gaming with credit card funds or borrowed money is inadvisable and risky.
• sonna101 reserves the right to hold withdrawals pending verification under certain circumstances.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 will earn a ৳1,000 bonus, making the total balance ৳2,000. A deposit of ৳32,000 will earn the maximum bonus of ৳15,000, making the total balance ৳47,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). This means you must place bets totalling 20 times the bonus amount received before you can withdraw it. Example: receiving a ৳1,000 bonus requires a total of ৳20,000 in bets to be completed.

5.3 General Bonus Rules

• Bonus offers apply only to eligible members — specific bonus terms will detail the conditions.
• Bets placed with bonus funds that are lost will not be counted towards wagering calculations.
• Attempting to abuse bonuses or exploit the system will result in account closure.
• sonna101 reserves the right to change, suspend or cancel any promotion.
• Each promotion has its own validity period and unused bonuses will be cancelled after the deadline.
• Multiple bonuses cannot be combined at the same time unless specifically permitted.

5.4 VIP Program

sonna101 has 4 VIP tiers. Each tier comes with a weekly cashback benefit:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

Members can move to higher tiers through active participation and consistent gaming. Cashback terms are subject to change.

6.1 Fair Play

sonna101 is committed to ensuring fair play in all games. The games available on the platform are developed and audited by recognised game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming and others).

6.2 Technical Errors

sonna101 will not be held responsible for any technical errors or disconnections that occur during a gaming session. If a technical error causes a win to be displayed incorrectly in any game, sonna101 reserves the right to void that win.

6.3 Betting Limits

Each game has a set minimum and maximum betting limit, which is shown within the game. These limits cannot be exceeded and no exceptions will be permitted under any circumstances.

sonna101 places the highest priority on responsible gaming. We believe that gaming should be a form of entertainment, not a source of financial problems.

7.1 Self-Control Tools

• Deposit Limits: Set a limit on daily, weekly or monthly deposits.
• Loss Limits: Set a maximum loss amount for a given period.
• Session Time Limits: Limit the amount of time spent gaming in one sitting.
• Take a Break: Temporarily suspend your account for a set period if needed.
• Self-Exclusion: Contact our support for long-term self-exclusion.

7.2 Protection of Minors

This platform is for those aged 21 and above only. Parents can prevent their children from accessing this site — detailed guidance on this is available on our Responsible Gaming page.

The following activities are strictly prohibited on sonna101:

8.1 Fraud and Manipulation

• Any form of fraud, deception or hacking attempt.
• Gaming with the use of software bots, automated scripts or artificial intelligence.
• Using any external tools to influence the outcome of a game.
• Using multiple accounts to abuse bonuses.

8.2 Money Laundering

sonna101 takes a strict stance against money laundering and illegal financial activity. If suspicious transactions are detected, the account will be frozen immediately and the relevant authorities may be notified.

8.3 Other Prohibited Conduct

• Harassing, threatening or insulting other members.
• Misconduct towards the support team.
• Knowingly exploiting any bug or vulnerability in the platform (if you find such a bug, please report it to our support).
• Betting on behalf of others or allowing third parties to use your account.

sonna101 places the highest importance on protecting your personal information. All data is kept secure using SSL encryption technology.

To learn in detail about how we collect, store and use your information, please read our Privacy Policy page. It contains full details on data protection, sharing information with third parties and your rights.

9.1 Cookies

Our site uses cookies that help improve your gaming experience. By using the site, you are consenting to our cookies policy.

sonna101 will not be held liable for any losses in the following circumstances:

• If a gaming session is interrupted due to internet disconnection or a technical error.
• If a problem arises due to a fault in third-party software or services.
• If unauthorized access to an account occurs due to user negligence or failure to follow security guidelines.
• Natural disasters, war, government restrictions, or other unforeseeable circumstances.

Under no circumstances will sonna101's total liability exceed the amount you deposited in that specific transaction.

11.1 Closure at Member's Request

You may request to close your account at any time by contacting our support. All active bonuses will be cancelled before the account is closed, and bonus funds will not be refunded if the wagering requirements have not been met.

11.2 Closure by sonna101

sonna101 may close any account immediately or with notice for the following reasons:

• Any serious breach of these terms and conditions.
• Providing false information or identity fraud.
• Bonus abuse or operating multiple accounts.
• Suspicion of illegal activity.
• Extended period of inactivity (specific time limits apply).

11.3 Post-Closure Process

After account closure, any eligible balance (real funds free of bonuses) will be returned to the relevant payment method following verification. In cases of closure due to cause, the balance may not be refunded.

12.1 Complaint Process

If you have a dispute or complaint, please contact our support team directly in the first instance. We provide assistance in Bengali via live chat 24/7. We work with the utmost good faith to resolve complaints.

12.2 Finality of Results

In the event of a dispute regarding game results, the server log records will be considered final. sonna101 reserves the right to correct any abnormal wins or losses caused by technical errors.

12.3 Contact

Contact us for any questions, concerns, or complaints:

• Live Chat: Available 24/7 through the site's live chat option
• Email: [email protected]