sonna101's Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data protection practices.
Introduction and Scope
Purpose of This Policy
sonna101 ("we", "us", "platform") provides a secure and trusted online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes how we collect, store, process, and protect your personal information.
By using our website sonna101.lat or creating an account, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
What Information We Collect
Personally Identifiable Information
When you register with sonna101 or use our services, we may collect the following information:
- Full name and date of birth (for age verification — only for users aged 21 or above)
- Email address and mobile number
- Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)
- National ID card or passport details for identity verification
- Residential address
Automatically Collected Information
The following information may be collected automatically while using our platform:
- IP address and device identification details
- Browser type, operating system, and device model
- Platform login and logout times (Bangladesh Standard Time, UTC+6)
- Cookie and session data
- Gaming activity, betting history, and transaction details
Purpose of Information Use
Primary Purposes of Use
sonna101 uses your information for the following purposes:
- Account creation, verification, and management
- Processing deposits, withdrawals, and other financial transactions
- Customer support and complaint resolution
- Fraud detection and prevention
- Ensuring responsible gaming and verifying user age
- Platform development and improvement of service quality
- Sending relevant promotional information and updates (if consent has been given)
Marketing Communications
With your consent, we may send you information about new offers, bonuses, and promotional messages from sonna101. You may opt out of these communications at any time. To opt out, contact our support team via live chat or email us at [email protected].
Information Sharing and Disclosure
Sharing Information with Third Parties
sonna101 never sells your personal information to third parties. Information may be shared in the following limited circumstances:
- Payment processing providers (bKash, Nagad, Rocket, Upay, banks — only to complete transactions)
- Identity verification and fraud prevention service providers
- Game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft — for operational purposes)
- Data analytics and service infrastructure providers
All such third parties operate under confidentiality agreements and may not use your information for any other purpose.
Legal Obligations
We may disclose information under legal obligations in the following circumstances:
- Upon court order or at the request of an authorised investigating authority
- To comply with anti-money laundering laws
- To assist in the investigation of fraudulent activity or criminal offences
- To protect the legal rights of ourselves or other users
Data Security Measures
Technical Security
sonna101 follows industry-standard security measures to protect your information:
- SSL/TLS encryption — encrypted connections are ensured for all data transfers
- Multi-layered firewalls and intrusion detection systems
- Sensitive data stored in encrypted form
- Regular security audits and vulnerability assessments
- Restricted staff access — only authorised personnel can access your information
Password and Account Security
The security of your account is partly your own responsibility. Please keep the following in mind:
- Use a strong password and change it regularly
- Never share your login details with anyone else
- Report any suspicious activity to us immediately
- Avoid accessing your account on public networks
Data Retention Period
How Long Information Is Kept
sonna101 retains your personal information only for as long as necessary:
- Active accounts: until the account is closed
- Transaction and financial records: generally for the applicable legal period from the date of the last transaction
- Identity verification documents: for a specified period after account closure to meet legal obligations
- Customer support records: for a reasonable period after resolution of a dispute
After the specified period, information is securely deleted or anonymised.
Your Rights
Rights Regarding Personal Information
As a sonna101 user, you have the following rights:
- Right of Access: The right to know what information we hold about you
- Right to Rectification: The right to request correction of inaccurate or incomplete information
- Right to Erasure: The right to request deletion of your information in certain circumstances
- Right to Restrict Processing: The right to request restriction of processing of your information in certain cases
- Right to Object: The right to object to the use of your information for marketing purposes
- Right to Data Portability: The right to receive your information in a structured and readable format
Closing Your Account
You may request to close your sonna101 account at any time. Upon account closure:
- Pending transactions and bets must first be settled
- Any remaining balance will be returned to your registered payment method
- Certain information may be retained under legal obligations
Protection of Minors
Protection of Those Under 21
sonna101 strictly prohibits registration and use by anyone under the age of 21. We do not knowingly collect information from any minor. If you become aware that a minor is using our platform, please notify us immediately at [email protected].
If a minor's account is identified, it will be closed immediately and any information collected will be deleted.
Cookie Policy
Use of Cookies
Cookies are small text files stored on your device. sonna101 uses the following types of cookies:
- Essential cookies: For core platform functions, such as maintaining login sessions
- Functionality cookies: To remember your preferences and settings
- Analytical cookies: To analyse platform usage and make improvements
- Security cookies: For fraud detection and account protection
Most cookies can be managed or deleted through your browser settings. Please note that disabling essential cookies may disrupt certain key functions of the platform.
Policy Changes and Contact
Policy Updates
sonna101 may revise this privacy policy from time to time based on changes to our services, legal obligations, or business requirements.
For significant changes, we will post a notice on the platform and notify you by email. Continued use of the platform after changes have been made will be taken as acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
Related Policies
Visit the pages below to learn about our other policies and terms:
- Terms and Conditions — Full terms for using the platform
- Responsible Gaming — Safe and healthy gaming habits
- About Us — The sonna101 platform and our commitment
- FAQ — Answers to frequently asked questions